Last updated: 02.07.2026

Introduction

At CHECKSIX, we believe that treating our readers fairly is just as important as producing high-quality military aviation journalism.

Our goal is that every subscriber and every customer enjoys a positive experience when purchasing our publications and using our services.

This Refund Policy explains when refunds may be available, how digital purchases are handled and how we resolve problems should they ever arise.

1. General Principles

We are committed to handling every refund request individually, fairly and transparently.

If something has gone wrong, we encourage you to contact us before assuming that the issue cannot be resolved.

In many cases, technical or account-related problems can be solved quickly without the need for a refund.

2. Digital Publications

CHECKSIX primarily publishes digital editorial publications, including downloadable PDF editions.

Due to the nature of digital products, refunds may be subject to applicable consumer protection legislation.

Where digital content has already been provided immediately after purchase, statutory rights may differ from those applicable to physical products.

Nothing in this Refund Policy limits any mandatory consumer rights available under applicable law.

3. Technical Problems

If you experience difficulties accessing or downloading a purchased publication, please contact us as soon as possible.

Examples include:

• download links that do not work;
• corrupted files;
• account access issues;
• technical delivery problems.

Our first priority is always to restore access to the publication you have purchased.

Where a technical issue cannot reasonably be resolved, an appropriate solution, including a refund where applicable, will be considered.

4. Duplicate Purchases

If you accidentally purchase the same digital publication more than once, please contact us.

Once the duplicate purchase has been verified, we will work with you to resolve the issue fairly, which may include a refund or another suitable solution.

5. Incorrect Orders

If you believe you have placed an order in error, please contact us as soon as possible.

Where the purchased digital publication has not yet been accessed or downloaded, we will review your request individually and determine whether a refund can be provided, taking into account the applicable legal requirements and the circumstances of the purchase.

6. Subscription Refunds

Subscription-related refund requests will be assessed individually.

Where a subscription has already provided access to subscriber-only publications or services, refunds may be limited in accordance with applicable law and the nature of the digital services already provided.

Nothing in this section affects any mandatory statutory rights that may apply

7. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any mandatory consumer rights available under applicable law.

Where statutory rights apply, those rights shall always prevail.

CHECKSIX is committed to complying with all applicable consumer protection legislation governing digital publications, subscriptions and future physical products.

8. Future Physical Products

As CHECKSIX continues to grow, our online store may also offer physical products, including books, calendars, apparel, patches, badges and other branded merchandise.

Where physical products are offered, refunds and returns will be handled in accordance with the applicable legal requirements and any additional return conditions published at the time of purchase.

9. Processing Refund Requests

Each refund request is reviewed individually.

Our objective is not simply to decide whether a refund is possible, but to determine the most appropriate and fair solution for the circumstances presented.

Where additional information is required, we may contact you before reaching a final decision.

10. Refund Method

Approved refunds will generally be issued using the same payment method originally used for the purchase, unless another method is agreed with the customer.

The time required for refunded amounts to appear in your account depends on the respective payment provider.

11. How to Request a Refund

If you believe a refund may be appropriate, please contact us using the details provided below.

To help us process your request efficiently, please include:

• your full name;
• the email address used for the purchase;
• your order number, if available;
• the publication or subscription concerned;
• a brief description of the issue.

Providing complete information helps us resolve your request as quickly as possible.

12. Our Commitment

CHECKSIX values every subscriber and every customer.

Whenever reasonably possible, we seek practical, fair and transparent solutions rather than unnecessary administrative procedures.

Our objective is always to provide a positive publishing experience that reflects the professional standards upon which CHECKSIX has been built.

13. Questions &  Contact

Refund requests and related enquiries may be sent to the CHECKSIX Editorial Office:

CHECKSIX – The International Military Aviation Journal
Editorial Office
Robert Kysela
Burggaillenreuth 116
91320 Ebermannstadt
Germany

Email: chiefeditor@checksix-journal.com

Final Statement

Military aviation has always been built on professionalism, trust and mutual respect.

The same principles guide the way we work with our readers.

If something does not go as expected, we will always make every reasonable effort to find a fair solution.

Because behind every subscription, every purchase and every edition is something more important than a transaction.

There is a person who has chosen to support independent military aviation journalism.

For that trust, we are sincerely grateful.